ITIL Foundation

ITIL Foundation (Syllabus 2011)

Menara Palma, Jakarta | 22 – 24 August 2016 | Rp 9,000,000
Menara Palma, Jakarta | 19 – 21 September 2016 | Rp 9,000,000
Menara Palma, Jakarta | 17 – 19 October 2016 | Rp 9,000,000
Menara Palma, Jakarta | 21 – 23 November 2016 | Rp 9,000,000
Menara Palma, Jakarta | 14 – 16 December 2016 | Rp 9,000,000

 

 

 

The Most Widely Accepted Approach

to IT Service Management in The World

COURSE DESCRIPTION ITIL FOUNDATION

The ITIL^®Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

This course is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

COURSE OBJECTIVES ITIL FOUNDATION

After completing this course, participants will be able to:

• Identify the principles and concepts of IT Service Management based on ITIL
• Identify the best practices of implementing ITIL in an organization
• Define the terminology used in ITIL
• Identify the concepts and definitions used in the Service Lifecycle
• Define Service Strategy concepts
• Define Service Design concepts
• Define Service Operations concepts
• Define Service Transition concepts
• Define Continual Service Improvement concepts
• Define the roles, processes, and components within key areas of IT Service Management based on ITIL
• Prepare the student to take the ITIL Foundation Certification exam

TARGET AUDIENCE

This course will significantly benefitIT Professionals, IT Support Staff, Application, Project and Business Managers, and Any member of an IT team involved in the delivery of IT Services, and Professionals who are interested in ITIL certification.

DURATION

Three (3) Days

PREREQUISITES

There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

COURSE MODULES ITIL FOUNDATION

Module 1: Introduction

• Introduction/Housekeeping
• Introduction to key ITIL concepts
• IT as a Service
• Introduction to processes and process management
• The Service Lifecycle approach

Module 2: Service Strategy

• Purpose, goal, objectives & Scope
• Value Creation through Services
• Assets – Resources and Capabilities
• Service Strategy – Main activities
• Service Strategy processes
• Service Portfolio management
• Demand management
• Financial management
• Business Relationship Management

Module 3: Service Design

• Purpose, goal, objectives & Scope
• Service Design processes
• The 4 P’s
• Service Design aspects
• Service Catalog Management
• Service Level Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Service Portfolio
• Information Security Management
• Supplier management
• Design Coordination

Module 4: Service Transition

• Purpose, goal, objectives & Scope
• Service Transition value to the business
• Technology and architecture in Service Transition
• Service Transition Processes
• Change Management
• The 7 R’s of Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Knowledge Management

Module 5: Service Operation

• Purpose, goal, objectives & Scope
• Service Operation definitions
• The Service Desk
• Technical Management
• Application Management
• IT Operations Management
• Service Operations Processes
• Event Management
• Request Fulfillment
• Problem Management
• Access Management

Module 6: Continual Service Improvement

• Purpose, goal, objectives & Scope
• Models and Processes
• The Deming Cycle
• Measurement and metrics
• Continual Service Improvement activities
• Risk management
• Continual Service Improvement interfaces
• Interface with Service Level Management

Module 7: Simulation Test

TIME AND VENUE ITIL FOUNDATION

Time : 09.00AM – 05.00PM

Venue : Menara Palma 12^th Floor, Jl. HR. Rasuna Said Blok X2 Kav. 6, Jakarta Selatan

PRICING AND TRAINING PACKAGES

Price

Rp 9,000,000

Training Packages

• Course Materials
• Case Study
• ITIL Foundation Exam
• Certificate of Attendance
• ITIL Certification from AXELOS – UK (if pass the exam)
• Lunch and Coffee Break
• Stationery and Souvenir

 

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